Ecommerce Dealer Agreement
Effective Date: March 1, 2023.
Ecommerce on Culligan.com dealer pages serves as vehicle for dealers to take payment for products and services online. When you opt in as a dealership, you agree to the following:
- The communication, products and services fulfillment, contractional agreements, disputes and reoccurring charges for ecommerce customers will be the responsibility of the dealership.
- New customer ecommerce purchases will be addressed by the dealership immediately and the customer will be contacted no later than 24 hours during business hours after the customer places their order and the dealership receive the email notification. If a customer places an order when the dealership is closed after 5pm, during the weekend or a holiday, these customers will be contacted within 1 hour of opening the next business day.
- Each dealership is responsible to set up and manage their prices, promotions, and business rules in WordPress. This can also be managed by a dealership’s agency.
- Each dealership will set up and manage their own Stripe account. Stripe is a best-in-class payment processor used for this platform that collects customer payment for each dealership. This account links to the master Culligan International Stripe account, but in no way shares or filters any customer money through Culligan. Dealer agrees to the set Stripe fees that include a credit card transaction fee of 2.90% with a fixed $.30 USD fee per transaction and 0.80% ACH fee with a $5 cap.