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    What to Expect at Your Culligan Water Test and Consultation

    Culligan water specialist explains water treatment options
    Culligan water specialist explains water treatment options

    What to Expect at Your Culligan Water Test and Consultation


    You deserve better water for your family and your home. Scheduling a complimentary consultation with your local Culligan Water® expert is a great first step to help diagnose any issues and find the right solution. While every homeowner’s situation is unique, here’s what you can typically expect from your water-testing appointment with Culligan, which usually takes about 30-60 minutes.

    Little to no preparation is required.

    One of the first things we’ll need to determine is where equipment might be installed, so we likely will ask to look at your basement, under the sink, in a utility room or outside to inform our recommendation. Important considerations are the size of the space, access to electrical, access to a drain and the diameter of your water pipes.

    For water testing, we’ll just need access to your water, whether it comes from a municipal water source or private well. For most consultations, water from the tap of your kitchen sink is all that’s needed. If you already have a water softener or filtration system in place, we’ll also need access to the water at the point of entry to your home or business (so we can understand the quality of your water before it’s treated). This means we’ll need access to water from an outside spigot (if you use a municipal service) or at the tank (if you have a well).

    We’ll have some simple questions for you.

    Clients typically schedule consultations because they have specific concerns about their water quality. We’ll ask about these at the consultation. Here are some of the most commonly mentioned issues:

    • Unpleasant odors or tastes
    • Glass doors or dishes with water spots
    • Red or brown stains around toilet bowls and faucets
    • Calcium buildup on faucets and shower heads
    • Problems with dishwashers and washing machines
    • Soap scum on shower doors and walls
    • Shampoo buildup on hair
    • Dry and itchy skin and scalp
    • Laundry not cleaned properly

    Even if you haven’t noticed an issue, testing provides peace of mind if you’re concerned about the safety of your water or have seen reports about potential concerns on your local news. This is important for municipal water users as well as well water users, who are responsible for their own water quality. (If your water comes from a private well, it is recommended that you test the well water annually, as federal rules governing public drinking water systems do not apply to private wells.)

    Water treatment solutions come in different sizes, so we’ll also ask about your household’s water usage. A few quick questions will allow us to determine your water usage accurately.

    Water testing helps us know what you need.

    In-home water tests vary by location, but in most cases, Culligan’s free water tests will determine the levels of hardness, chlorine, and total dissolved solids (dissolved salts, minerals and metals, also known as TDS) in your water, as well as the pH level. If your water comes from a well, additional tests might also look for the presence of hydrogen sulfide (sulfur) and iron.

    In-home test results are typically ready in 30 minutes or less, so there’s no need to schedule an additional appointment to review the findings. We’ll walk through your results and may also share relevant information from your community’s annual drinking water quality report, also called a Consumer Confidence Report.

    It’s important to note that while community water systems treat water at the plant, they can’t control the quality of the water all the way to your home. That’s where Culligan systems come in. If you’re concerned about a specific contaminant, such as lead, or if an initial test reveals a more complex water problem, we may recommend a laboratory test. Testing conducted at Culligan’s IL EPA-certified lab can identify lead, arsenic, copper, bacteria and many other contaminants in your water sample.* The fee for laboratory tests varies based on the number of contaminants being tested. Results are typically available within three business days. When the results are available, we’ll call you to discuss the findings and make a recommendation.

    We’ll make a recommendation customized to your home, water test results and usage, and specific concerns.

    After reporting on water quality and determining the cause of any identified water issues, we’ll recommend water treatment solutions based on the in-home water test results, the site survey and your water usage. This discussion will include an explanation of how exactly the Culligan system will work to improve your water quality, as well as a cost estimate. You’ll also learn why Culligan is the best choice for your water treatment needs. For example, Culligan Water products are backed by third-party organizations such as the Water Quality Association, IAPMO R&T and Underwriters Laboratories.

    With more than 85 years as a leader in the water treatment industry and serving 50 million customers per year, our products and services are trusted worldwide. There are solutions for every budget, with rental, financing and purchasing options. Once you decide on a Culligan system, installation can typically be scheduled within two to five days.

    Questions? Reach out to your local Culligan Water expert at any time.


    *Contaminants may not be present in your water.


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