by Heath Racela, Associate Producer for Ask This Old House
On "Ask This Old House," we travel around the country helping
homeowners tackle everyday problems. For Pam and Dave, purchasing
their first home in Morris Plains, New Jersey was exciting but they
sent an email to us with one concern. They noticed little white
flakes floating in their water and white spots appearing on newly
replaced faucets. Despite their best efforts to scrub rings out
from the toilet bowls, they could not get her toilets clean and
ended up replacing them. Pam and Dave worried that they may have
met a challenge too big to solve on their own and had no idea how
to pursue a solution.
Fortunately, our plumbing and heating expert, Richard Trethewey
had seen this problem before- hard water. Calcium and
magnesium in the local tap water were creating the problem and it
went beyond mere aesthetics. Hard water requires more soap and
detergent to clean hands, dishes, and laundry, but it can also
cause scaling that will shorten the life of water heaters, boilers,
and other appliances.
We reached out to the local Culligan office, which sent a
technician to Pam and Dave's house to test the water. The results
came back at 17 grains hard- a house with mildly hard water would
test at 1-4 grains hard. Installing a water softener would solve
this problem, so we packed up our tools and cameras and headed to
New Jersey.
Any project that we tackle has its challenges and this one was
no different. It's not enough to simply install a water softener-
we had to explain to our audience in simple terms what the problem
was and how a water softener solved that problem. Patrick Smith,
the local installer, ended up being a tremendous help with this.
Although he had never been in front of a camera before, he was used
to explaining to homeowners how softeners work and he did
great.
Richard and Patrick worked together to get the softener
installed, all the while being slowed down by our production
crew. When we pulled away from Morris Plains that afternoon,
we not only left Pam and Dave with a brand-new, working water
softener. We also left with a television segment that may
help thousands of other homeowners identify a similar situation in
their own homes and know how to remedy it. Another problem
solved.
You can view this episode, and all of our new season's episodes
at: http://www.thisoldhouse.com/toh/tv/ask-toh/video/0,,20658259,00.html.